Synergy Spotlight

The 2017 ICC Women's World Cup, the oldest and most prestigious international women's cricket tournament, is back on home soil after 24 years and England have booked their place in the final at Lord’s on Sunday. They will be challenging for the trophy in front of a capacity crowd of more than 26,500, with the ICC having delivered on their bold commitment to achieve a sell-out.

At Synergy we recognise how important it is to not only hero the women on the pitch but also the women behind the scenes making it all happen.  So we are delighted that this month our spotlight is on Zarah Al-Kudcy, Head of Marketing for ICC Global Events.

1. Your career in 1 sentence/1 paragraph?

From communications in a sports agency (Fast Track), to communications and marketing at a governing body down under (Athletics Australia), to marketing in the world of broadcast (Sky Sports) to global event marketing (Rugby World Cup, ICC Champions Trophy and ICC Women’s World Cup).

2. What is the highlight of your career to date?

Being part of the team that delivered the most successful Rugby World Cup in history. And now being part of the team that sold-out Lord’s for the ICC Women’s World Cup Final!

4. Describe yourself in 3 words.

Motivated. Motivator. Sport.

5. What is the key to your success?

I’m obsessed with sport! We never stop learning from different sports, different markets and different people.

6. Who inspired you and why?

I can’t pick one person, partly because I’m indecisive but also because so many people have inspired me over the years. From my Mum who always told me I could do anything (even when I told her I was going to make Wenger sign me!) to the colleagues I’ve had over the years who are now great friends. And of course, some of the sportsmen and women I’ve had the pleasure of working with.

7. What is the best piece of advice you’ve ever received?

At risk of being a cliché, I have always been a sucker for a marketing campaign and when I was younger I was really struck by Nike’s ‘Make It Happen’ – it’ stuck with me ever since.

8. What advice would you give to your younger self?

Be patient and worry less! Everything happens for a reason.

A Dose Of Reality At The ICC Champions Trophy

I’m worried I have a problem and I think you might be worried that you have it too. Surely, it’s an issue that has crossed the minds of everyone who works in marketing. You see, having been in the industry for 5 years now, I’m concerned that I might be losing my grip on reality.Whenever I engage with sports and entertainment – be that at an event or experiencing content – my mind is trained to look for the marketing. I actively seek it out and try to make sense of it. Why is this brand advertising here? I wonder what they paid for that shirt sponsorship? What is the story they are trying to tell consumers? How is their campaign messaging building over time?

This isn’t how a normal person thinks. A normal person, to be frank, doesn’t really give a damn. True, they notice to an extent what brands are saying and doing but, I suspect, only when it is highly relevant to them and is absolutely unavoidable.

There is clearly a danger here for marketing professionals, bombarded as we are with marketing content. The industry press is full of ideas that are derivative of other brand activations; you’d be forgiven for thinking that as a profession we gain more inspiration from case studies than new, deep audience insights.

If we fail to think as consumers we will create work that, despite being clever and creative, doesn’t always relate to ‘normal’ people on a genuine level. Forget what will look good in the industry press or win awards, what matters is that the reality of consumers’ lives is front and centre of our thinking. We must try our very best to see the world through their eyes and ‘be’ the consumer… and last Monday at an ICC Champions Trophy game (Bangladesh vs. Australia) I tried to do just that. Let’s call that version of me Punter-James versus the one speaking now, Marketing-James.

What follows is an account of what I mentally noted down as Punter-James. I’ve attributed times to make it easier to follow. But of course, Punter-James was watching the cricket, chatting to friends, and drinking beer, so these specific times are largely fictional.

13.00:
Exited Oval train station. Every advert space is taken up by adverts for an Asian TV channel. Totally irrelevant to me but certainly noticeable due to the sheer amount of it.

13.20:
Entered the ground via the Vauxhall end. Went to the first beer stand by the gates, a mobile one. The only beer served is Kingfisher lager. Weird, not something I’d choose but it will certainly do.

13.45:
Seated and now with empty glasses. Agreed that the beer was surprisingly good. Shall we get another? Yes definitely. Nice enough to buy in the future. Better than Cobra? Not yet sure.

14.30:
An advert for Oppo mobile phones flashes up on the big screen. Who are they? Asks one friend. No idea, I say. Don’t give them a second thought. Second pint is going down nicely – quite smooth, better pace myself on this Kingfisher stuff.

15.35:
A friend cracks out the M&S snacks, some bacon and cheese sausage rolls. Deliciously unhealthy. I really should shop there more often.

16.10:
Another Kingfisher? Whose round is this?

17.00ish:
Bangladesh are all out. I notice that when there’s a wicket, a car covered with lights in the far corner flashes in different colours. Guess it must be a Nissan given all the branding around the ground. No clues as to why there is a car pitch-side within range of a big 6. Reminds me of a school match where the windscreen of a parent’s unfortunately parked Jag was smashed.

17.05:
It’s raining and, after a few minutes wishing it away, we head inside the ground. Battled the queues for a coffee. They’ve run out of milk. Acrid and black it is then.

17.30:
Back out for the Australia innings. One friend, a little bored, is inspecting her ticket. “I’ve never heard of MRF Tyres” she says pointing at a tiny logo. You and me both.

18.30-50:
It’s raining again, hard, so we head home. Oval station is overcrowded so we walk down to Stockwell instead. A very wet end to the day.

And that’s it. Those were Punter-James’ interactions with brands on a rainy Monday at the ICC Champions Trophy.I’ll be honest, it was a sometimes a little hard to keep Marketing-James from invading my thinking. I had to stop myself remarking that (interestingly?!) Kia, title sponsors of the Oval, had their branding removed for tournament partner Nissan. And now, back in the office, it’s obvious that the Oppo and MRF Tyres sponsorships are targeting the global, largely Indian, TV audience through signage. Likewise, that Kingfisher was only on tap because they are official partners of the ICC Champions Trophy.Punter-James didn’t comprehend these things though. Naming rights partners on certain historic stadiums often don’t get cut-through – to him this had always been The Oval. The unrecognisable brands in the stadium were merely white noise. Irrelevant. The Kingfisher beer was if anything a nice surprise, he couldn’t remember what lager is usually on tap.In all honesty, the one positive sponsor experience I took from the day was that Kingfisher lager is pretty good. It was effectively a pourage deal, however, and I learnt nothing more about the brand. Perhaps some level of relevant experiential activation would have deepened my ties and sentiment towards them. Punter-James will likely still get a Cobra next time he has a curry.

In fact, that day I came across no real experiential or targeted social touchpoints – I appreciate that this Monday group game wasn’t the biggest draw and my experience may be unreflective of more important matches. However, there were clear times where Punter-James might have valued a brand stepping in; for example, during the breaks in play for rain. On a very basic level, a branded umbrella or poncho would have been massively appreciated. But more than this, a brand could have truly owned that moment. Instead of milling around for a coffee, Punter-James could have been engaged by a compelling experiential activation – one which took his mind off the weather and conveyed a strong, relevant message about that brand.

True, Nissan were doing something but it took Marketing-James to trawl through the industry press to work it out. If you’re wondering, it was, “An intelligent car that connects fans to the excitement of the live matches by reacting to the big moments in real-time.” It is a moot point how many fans felt connected to a car with flashing lights. This activation is reportedly part of a larger global campaign; although, Punter-James left the Oval none the wiser about this and with no inclination to explore it further.

I’m not saying this was a particularly scientific or objective exercise. Nevertheless, doing it reminded me of three key lessons:

  1. In all likelihood, consumers won’t have seen your previous marketing activity. A logically phased plan looks great on a page but the majority won’t experience it from start to end. When they do dip into it, however, a brand must grasp that moment.
  2. That moment where a brand interacts with the consumer – whether that is experiential, through content, on social etc. – must engage their passions and/or needs in an authentic way.
  3. By understanding consumer journeys and touchpoints, in this case across a day at the cricket, brands can make these interactions happen at the most efficient times and places. This could impact the sponsorship rights they negotiate and budget they allocate. For example, to create an experiential area that comes to life when it rains.

These lessons can only be enacted when you make every effort to truly understand your target audience. At Synergy, we work hard through qualitative and quantitative means to uncover deep insights about consumers. These insights form the basis of creative strategies across every channel.

Occasionally, however, it is good to go a step further and channel your inner Punter. Trust me, Marketing-You will be grateful. Compared to our perfectly formed marketing bubble, reality is a far more inspiring place.

Synergy Loves…The Changing Face of Women’s Sport

Here are a few arresting stats for you from Sport England:

- In the UK, 1.75m fewer women than men regularly play sport

- Commercial investment in women’s sport is 0.4% of the total investment in sport

- By age 14, just under 10% of girls achieve the recommended 60 minutes of physical activity per day

Disappointing, huh? Have a couple more:

- Since 2010, 12 nominees (out of 42) for BBC Sports Personality of the Year have been female. All winners have been male

- This season's men's FA Cup winners will secure £1.8m in prize money, while the team who lift the women's Cup will net £5,000

So let’s not beat around the bush (ahem), it seems fair to say that women’s sport, both at an elite level and within general participation, still has a way to go to reach the same level of popularity and success as male sport. Within these two categories, there appear to be clear barriers:

  1. Barrier for general participation: Involvement - women don’t feel confident enough to get involved in sport, and are not aware of the opportunities available to them
  2. Barriers for professionals: Representation. Whether it be the level of TV coverage or the funding available, professional sportswomen seem to get the raw end of the deal in comparison to their male counterparts

 

ennis

These barriers are clearly significant but there is no disputing that the landscape is shifting, and at an increasingly rapid rate. Indeed, 2015 has proved to be a watershed year in the changing the face of women’s sport, and it’s about time!

So what’s changed? There have been numerous rule amendments, brand campaigns and incentives programmes, backed by professional bodies, which are excitingly changing perceptions in women’s sport. Below I have outlined a few of our favourite examples:

“This Girl Can”

A nationwide campaign across TV, outdoor media and print, launched by Sport England, featured REAL women sweating and jiggling to get women and girls moving, regardless of shape, size and ability.

The campaign is striking, using strong photography and film to articulate an important message and say to women that it doesn’t matter if you are big or small, tall or short, fit or unfit, everyone can and should get involved!

 

The campaign film has already had 13 million views online, with Sport England about to launch a second phase in the campaign off the back of its popularity.

As well as the impressive view numbers, another positive outcome that Sport England reported was the female community coming together online to support the campaign. Whilst the ads didn’t experience much internet trolling (depressing that this was potentially surprising), when they did, Sport England didn’t need to respond, because real women did it for them.

England Cricket Board

Following the success of the 'This Girl Can' campaign, the ECB is aligning with Sport England through a series of exciting opportunities and initiatives to help inspire and motivate more women and girls across the country to play cricket.

The ECB is encouraging cricket clubs up and down the country to be part of a nationwide push to inspire more women and girls to get into the game. By signing up, clubs will be able to access bespoke guidance documents and resources recommending new ways to attract women to the sport.

“Inspiring The Future” 

'Inspiring Women' is asking women who work in the sports sector to pledge one hour a year to go to a local school and chat to girls about what it is like to work in the industry.  They are looking for women working in all types of sport doing all kinds of jobs – including athletes, coaches, HR officers, physios, journalists and accountants.

Once again, many high-profile sporting organisations have already given their backing, including 'Women in Sport', the British Olympic Association, the FA and BT Sport, whose presenter Clare Balding is taking a leading role in the campaign:

FIFA 2016

In an exciting turn of events, EA Sports created positive headlines for FIFA (not many of them around currently) by announcing that it will be introducing female footballers into its video game series, beginning with the forthcoming FIFA 16 edition.

The game features 12 international all-female teams, 11 of whom will appear at next month’s World Cup finals.

 

The FA

At the start of 'Women's Sports Week' and with the FIFA Women's World Cup just days away, The FA has launched a month of free football sessions for girls and women.

From after school skills sessions for 5-11 year olds to coaching sessions for 12-17 year olds - not forgetting social football for adults - there is a way to get into football for women and girls of all ages.

The Boat Race

In 2015, for the first time in 88 years, the Women’s Boat Race was shown and staged for the first time on the course that has for so long been the sole preserve of the men.

Glamour Magazine - "Say No To Sexism In Sport"

Glamour are also getting behind the women in sport revolution with their “Say No To Sexism In Sport” campaign.

The aims of the campaign are as follows:

  1. Raise the profile of women's sport
  2. Lobby for more coverage in mainstream media
  3. Increase the number of women involved in sport at every level - from those who watch it, to those playing it, all the way to those in the boardroom

If you want to get involved, you should pledge to regularly watch women’s sport games in 2015, be it on TV, at a stadium or on the sidelines.

 

Always - #LikeAGirl

Our final example comes from the US. The #LikeAGirl campaign from Always aims to change the perception of what “like a girl” means. The powerful ad was shown for the first time during the Super Bowl ad break, and was viewed online an impressive 56 million times.

In fact it was so successful, that they have made a sequel showing how the meaning of the phrase is already changing.
Why can’t “running like a girl” also mean winning the race?

The answer is, it absolutely can! I challenge anyone in 2015 to argue against this statement - before immediately running fast in the opposite direction.

Whilst this year is key, the change needs to continue uninterrupted. The women’s World Cup in Canada and 2016 Olympic Games in Rio provide two key opportunities for further brand campaigns and involvement. Rio itself already has over 25 brand partners, and only time will tell which are brave enough to join the party and prove that running like a girl can most definitely mean winning the race.